SeenLoop (trading as Eternalcustoms) is a premium UK-based digital agency specialising in software development, website design, digital marketing, email marketing, and video production.
We serve clients in the UK, USA, and internationally, helping businesses grow through smart technology and targeted marketing strategies.
Our office is located at 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110, USA. We also serve clients globally through our distributed team.
This is our core business principle. For most projects, we begin work and deliver results before requesting payment. This ensures you only pay when you are satisfied with what we have delivered — no upfront risk on your side.
For larger projects, we may agree on milestone-based payments. All terms are discussed and agreed in writing before work begins.
- Email: info@seenloop.com
- Phone: +1(208) 920-1143
- WhatsApp: Use the button at the bottom-right of any page
- Messenger: Use the Messenger button at the bottom-right of any page
- Contact form: Visit our Contact page
Yes. SeenLoop operates under the trading name Eternalcustoms and is registered in England and Wales (Company No: 12345678). We are VAT registered (VAT No: GB 123 456 789) and fully comply with UK law, including the Consumer Rights Act 2015 and UK GDPR.
We accept payment in GBP (£) and USD ($). We serve clients worldwide including the UK, USA, Europe, and Asia. All invoices and card payments are processed in GBP unless otherwise agreed.
- Website Development — Custom websites, e-commerce, landing pages
- Digital Marketing — SEO, social media management, content strategy
- Email Marketing — Campaign design, automation, list management
- Software Development — CRM, ERP, custom web applications
- Video Marketing — Animated videos, social media ads, explainer videos
- Digital Advertising — Facebook, Instagram, Google Ads campaigns
Absolutely. Use our Custom Order page to describe your exact requirements, conditions, and specifications. We build bespoke solutions tailored to your specific needs.
Yes. We offer ongoing support, maintenance, and update packages for all our deliverables. These can be arranged as monthly retainers or on an ad-hoc basis. Contact us for a maintenance quote after your project is delivered.
Yes. All packages include a set number of revision rounds as specified at the time of order. Minor revisions (e.g., text changes, colour adjustments) are always included. Major scope changes may be quoted separately.
Upon full payment, all intellectual property rights for custom work transfer to you (the client). SeenLoop retains no rights to your deliverables after payment is received. This is stated in our Terms & Conditions.
Click the "Order Now" button on any pricing package to open the order form. Fill in your details, choose your payment method, and submit. You'll receive an email confirmation with your order details and next steps.
An account is automatically created when you place your first order using your email address. You can then log in to your user dashboard to track your orders, view invoices, and manage your account.
Yes. Visit our Custom Order page to describe your project in detail — including specific features, conditions, timeline, and budget. We'll review your requirements and get back to you within 24 hours with a proposal.
You can request changes within 24 hours of placing your order, provided work has not yet started. Once work has begun, changes to scope may incur additional charges. Contact us as early as possible via email or WhatsApp.
Yes. Immediately after submitting your order, you will receive an email confirmation with your order ID, package details, and what to expect next. Please check your spam/junk folder if you don't receive it within a few minutes.
Log in to your user dashboard using the Login button in the top navigation. Your dashboard shows all orders, their current status (Pending → In Progress → Completed), and any messages from our team.
- Credit/Debit Cards: Visa, Mastercard, American Express, JCB
- Bank Transfer: Available on invoice (UK bank details provided)
- Invoice: Pay later via bank transfer, PayPal, or card after review
All card payments are processed securely by Stripe (PCI DSS Level 1 compliant). We never store your card details.
Absolutely. All card payments are processed by Stripe, one of the world's most trusted payment processors, certified at PCI DSS Level 1 — the highest level of payment security. SeenLoop never sees, stores, or has access to your full card number, CVC, or PIN.
All data is transmitted over TLS-encrypted connections (HTTPS).
If you choose Invoice, no payment is taken at the time of ordering. We'll send you a formal invoice to your email within 24 hours, which you can pay via bank transfer, PayPal, or card. This option is ideal for businesses that need purchase orders or internal approvals first.
SeenLoop is VAT registered (VAT No: GB 123 456 789). VAT at the standard UK rate (20%) applies to UK clients. International clients (outside the UK) may be zero-rated depending on their jurisdiction. A VAT receipt is provided on all invoices.
For larger projects, milestone-based payment schedules can be arranged. Please contact us to discuss payment plan options before placing your order.
Yes. After payment is received, you will automatically receive an email receipt. A full VAT invoice is available on request from your dashboard or by emailing info@seenloop.com.
Card declines are handled by Stripe and your bank. Common reasons include:
- Insufficient funds
- Card blocked for online international transactions
- Incorrect card details entered
- Bank fraud prevention (contact your bank to authorise the transaction)
Try the Invoice payment option as an alternative, or contact your bank to enable the transaction.
We offer full or partial refunds depending on the circumstances. Key points:
- Full refund if SeenLoop fails to deliver as agreed
- Full refund if cancelled before work starts (within 24 hours)
- Partial refund if cancelled after work has begun (based on % completed)
- No refund for completed and approved work
See our full Refund & Cancellation Policy for complete details.
Email info@seenloop.com with the subject "Refund Request – Order #[Your Order ID]". Include your name, email, order ID, and reason. We'll acknowledge within 24 hours and aim to resolve within 5 working days.
Once approved, refunds are processed back to your original payment method within 3–7 business days. Your bank or card issuer may take an additional 5–10 days to show the credit on your statement.
Yes. Cancellations are accepted within 24 hours of placing your order (full refund). After that, partial refunds apply based on how much work has been completed. See our Refund Policy for the full breakdown.
Contact us immediately. We will work with you to resolve any quality concerns through revisions. If the delivered work materially differs from what was agreed, you are entitled to a full refund. We take all quality complaints seriously.
All deliverables are sent digitally — via email, shared drive link (Google Drive or Dropbox), or direct deployment to your server/platform. You'll receive a notification when your deliverable is ready for review.
Typical delivery timeframes:
- Email campaigns: 1–3 business days
- Website design: 5–14 business days
- Software development: 7–30 business days (depending on scope)
- Video production: 3–7 business days
- Digital marketing setup: 2–5 business days
Rush delivery is available at an additional fee. Select your preferred timeline during the order process.
If SeenLoop causes a delay beyond the agreed timeline, we will proactively notify you, explain the reason, and provide a revised timeline. Significant delays caused by SeenLoop may qualify you for a partial refund or discount. Delays caused by missing client assets or approvals are excluded.
Yes. Rush delivery (prioritised turnaround) is available for most services. Please contact us before placing your order to confirm availability and the additional rush fee. Rush fees are non-refundable.
Click Register in the navigation bar. Enter a username, email, and password. Your account is created instantly. Alternatively, an account is automatically created when you place your first order.
Email us at info@seenloop.com with your registered email address, and we'll reset your password and send you a new one. A self-service password reset feature is coming soon.
- All your orders and their current status
- Order details including package, price, and timeline
- Payment status (Paid / Pending Payment)
- Profile settings (name, email, phone)
To request account deletion, email info@seenloop.com with the subject "Account Deletion Request". We'll process your request within 30 days in accordance with UK GDPR. Note that we may retain certain records as required by law (e.g. financial records for 7 years under HMRC rules).
SeenLoop complies fully with UK GDPR and the Data Protection Act 2018. Your data is stored securely, never sold to third parties, and used only for the purposes you consented to. See our full Privacy Policy for details.
No. SeenLoop never stores your card number, expiry date, or CVC. All card data is handled entirely by Stripe's PCI DSS Level 1 certified infrastructure. We only receive a transaction confirmation and payment intent ID.
Yes. We use essential cookies to keep you logged in and remember your preferences, and optional analytics cookies to improve our website. You can accept all cookies or limit to necessary only using the cookie banner shown on your first visit. See our Cookie Policy for full details.
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