1. Agreement to Terms
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client", "you", or "your") and SeenLoop, operated by Eternalcustoms ("we", "us", or "our"), governing your access to and use of our website at www.seenloop.com and all related services.
By visiting our website, submitting an order, or engaging our services in any way, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our website or services.
2. About SeenLoop
SeenLoop is a premium digital solutions agency specialising in software development, website design, digital marketing, and automation services. We operate under the trading name Eternalcustoms and are registered in England and Wales.
- Company Name: SeenLoop / Eternalcustoms
- Address: 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110, USA
- Email: info@seenloop.com
- Phone: +1(208) 920-1143
- Website: www.seenloop.com
3. Our Services
SeenLoop provides a range of digital services including, but not limited to:
- Website Design & Development – Custom websites for businesses of all sizes
- Software Solutions – Bespoke software, SaaS platforms, and business systems
- Digital Marketing – SEO, social media, email campaigns, and advertising
- E-Commerce Solutions – Online stores, payment integration, inventory management
- Mobile App Development – iOS and Android applications
- Business Automation – CRM systems, workflow automation, API integration
Specific service details, features, and deliverables are outlined in the project proposal or package description agreed upon before commencement of work.
4. Ordering & Pricing
All orders are subject to our acceptance. Submitting an order does not constitute a binding contract until we confirm acceptance in writing via email or through your client dashboard.
Prices are displayed in USD ($) or as otherwise agreed in writing. Prices are exclusive of any applicable taxes. For bespoke or enterprise projects, a custom quote will be provided following a detailed brief.
For custom projects, we will provide a detailed written proposal outlining scope, timeline, and pricing. Work begins only after the proposal is accepted and the agreed deposit is received.
5. Payment Terms
- Package Orders: Full payment is required upon placing the order unless otherwise agreed.
- Custom Projects (under £1,000): 50% deposit upfront, 50% upon project completion.
- Custom Projects (£1,000+): 30% deposit, milestone payments, and 10% on final delivery.
- Ongoing Services (monthly retainers): Payment is due at the start of each billing period.
We accept payment via credit/debit card (Visa, Mastercard, Amex) through our secure Stripe gateway, bank transfer (BACS), and PayPal. Invoice-based payments are available upon request.
Outstanding invoices not settled within 14 days of the due date will incur a late payment fee of 2% per month in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to pause or suspend work on your project until payment is received.
6. Project Delivery & Timelines
Estimated delivery timelines are provided at the time of order or in the project proposal and are guidelines only. Actual delivery may vary depending on:
- Timely provision of content, materials, and feedback by the Client
- Complexity of the project and any scope changes requested
- Third-party dependencies (domain registration, hosting setup, payment gateway approvals)
- Technical factors outside our control
SeenLoop will communicate proactively about any delays. We are not liable for losses incurred due to delivery delays where the Client has contributed to or caused those delays.
7. Intellectual Property Rights
Upon receipt of full payment, all intellectual property rights in the final deliverables created specifically for your project are assigned to you, the Client. This includes source code, design files, and written content produced by SeenLoop for your project.
The following remain the sole property of SeenLoop at all times:
- Pre-existing tools, frameworks, libraries, and code modules used in building your project
- SeenLoop's brand identity, logo, trademarks, and website content
- Internal systems, methodologies, and proprietary processes
Where third-party assets (stock images, fonts, plugins, themes) are used in your project, licensing is the responsibility of the Client. We will notify you of any such assets and their licensing requirements.
8. Client Responsibilities
To ensure smooth project delivery, the Client agrees to:
- Provide all required content, brand assets, and materials in a timely manner (within 5 business days of request)
- Respond to review requests and provide consolidated feedback within 7 business days
- Ensure that all content and materials provided do not infringe any third-party rights
- Maintain accurate contact information and promptly update us of any changes
- Use our services only for lawful purposes in compliance with all applicable laws
- Provide one designated point of contact for approvals to avoid conflicting instructions
9. Revisions Policy
Each service package includes a specified number of revision rounds as detailed in the package description or project proposal. A "revision" refers to minor amendments within the agreed scope — not new features or significant design overhauls.
- Basic Packages: Up to 2 rounds of revisions included
- Professional Packages: Up to 3 rounds of revisions included
- Enterprise & Custom Projects: Revisions as specified in the project agreement
Additional revisions beyond the included rounds will be quoted and billed separately at our standard hourly rate. Revisions must be requested within 30 days of project delivery.
10. Refund & Cancellation Policy
- Before work begins: Full refund of any payments made, minus a 5% administration fee.
- After work has begun (within 7 days): Refund of amounts paid minus the cost of work completed to date.
- After 7 days of work commencement: No refund is available for completed milestones. Payment for work in progress will be assessed and invoiced.
- Monthly retainer services: 30-day written notice required to cancel. No refunds for the current billing period.
- Third-party costs already incurred (domain registration, hosting, software licences)
- Rush fee surcharges
- Projects already approved and launched
We reserve the right to cancel a project if the Client is in breach of these Terms, fails to make payment, or if circumstances make continued engagement impossible. In such cases, a pro-rata refund for undelivered work will be provided.
11. Limitation of Liability
To the fullest extent permitted by applicable law, SeenLoop's total liability to you for any claim arising from or related to these Terms or our services shall not exceed the total amount paid by you to SeenLoop in the 3 months preceding the claim.
SeenLoop shall not be liable for any:
- Indirect, incidental, special, or consequential losses or damages
- Loss of profit, revenue, data, business opportunity, or goodwill
- Losses arising from third-party service failures (hosting, payment gateways, APIs)
- Security breaches outside our control, including cyber-attacks
- Errors or inaccuracies in content provided by the Client
Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
12. Confidentiality
Both parties agree to keep confidential all non-public information received from the other party in connection with the project ("Confidential Information"). This obligation applies during the project and for 3 years after its conclusion.
Confidential Information shall not be disclosed to any third party without prior written consent, except where:
- Disclosure is required by law or court order
- The information is or becomes publicly available through no fault of the receiving party
- Disclosure is necessary to subcontractors or employees bound by equivalent confidentiality obligations
SeenLoop may, unless you request otherwise, display your project in our portfolio and cite your business as a client in our marketing materials.
13. Termination
Either party may terminate the engagement by providing 14 days' written notice. Immediate termination by SeenLoop is permitted if the Client:
- Fails to make payment when due
- Engages in unlawful, abusive, or harassing behaviour toward our team
- Provides materially false information in connection with an order
- Attempts to misuse our systems or services
- Is in material breach of these Terms and fails to remedy the breach within 7 days of notice
Upon termination, any outstanding fees for work completed become immediately due and payable.
14. Governing Law & Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
Both parties irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales to settle any dispute or claim arising out of or in connection with these Terms.
15. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
- Company: SeenLoop / Eternalcustoms
- Address: 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110, USA
- Email: info@seenloop.com
- Phone: +1(208) 920-1143
- Website: www.seenloop.com
- Support: Contact Form